Política de envío

1. Shipping Destinations

We are delighted to offer shipping services to customers around the world. Our goal is to make our high - quality children's clothing accessible to parents and guardians everywhere. Currently, we ship to most countries and regions. However, due to certain restrictions or logistical challenges, there may be some areas where we are unable to provide shipping services. If you are unsure whether we ship to your location, please contact our customer service team, and we will do our best to assist you.

2. Shipping Methods

  • Standard Shipping: This is our most commonly used shipping method. It provides a cost - effective option for customers who are not in a hurry to receive their orders. Standard shipping usually takes [15] - [25] business days to reach the destination. Delivery times may vary depending on the destination country's customs clearance procedures, local postal services, and other factors.
  • Express Shipping: For those who need their orders urgently, we offer express shipping services. With express shipping, your package will be prioritized throughout the shipping process. Delivery times for express shipping typically range from [7] - [14] business days. Please note that express shipping may be subject to higher shipping fees. If you need to use Express Shipping, please contact customer service, modify the order, and pay the shipping fee.

3. Shipping Fees

  • Shipping fees are calculated based on several factors:
    • Package Weight: Heavier packages will incur higher shipping costs. We calculate the weight of each package accurately before determining the shipping fee.
    • Shipping Destination: Different countries and regions have different shipping rates. Shipping to remote or hard - to - reach areas may result in higher fees.
    • Shipping Method: As mentioned above, express shipping is generally more expensive than standard shipping due to its faster delivery speed and additional services.
  • Free Shipping: We offer free shipping on orders above a certain amount. The specific threshold for free shipping may vary from time to time, so please check our website for the latest information. This is our way of rewarding our loyal customers and encouraging larger purchases.

4. Order Processing Time

Once we receive your order, our team will start processing it as soon as possible. Usually, it takes 1 - 3 business days to process an order. During this time, we will verify your payment information, check the availability of the items in your order, and prepare the package for shipping. Please note that weekends and public holidays are not considered business days, so the processing time may be extended if your order is placed during these periods.

5. Customs and Import Duties

  • Customers are responsible for any customs fees, import duties, and taxes: These charges are determined by the customs authorities of the destination country and are based on various factors such as the value of the goods, the type of product, and the country's import regulations. We have no control over these charges, and they are not included in the shipping fees or the product prices on our website.
  • We will provide necessary documentation: To facilitate the customs clearance process, we will include all the required documents such as invoices and packing lists with your shipment. However, we recommend that you familiarize yourself with your country's customs regulations before placing an order to avoid any unexpected charges.

6. Shipping Delays

  • Although we strive to deliver your orders on time: There may be unforeseen circumstances that cause shipping delays. These can include customs delays, natural disasters, carrier - related issues, or other disruptions in the global shipping network.
  • In case of delays: We will do our best to keep you informed. Our customer service team will monitor the status of your shipment and update you if there are any significant changes. If your order is significantly overdue, please contact us, and we will work with you to resolve the issue, which may include offering a refund or reshipping the order at our cost.

7. Tracking Your Order

Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment on the website of the shipping carrier. The tracking information will show you the current location of your package, as well as the estimated delivery time. Please note that it may take some time for the tracking information to be updated, especially for international shipments.